Credit and Collections - Spanish Fluency - Phoenix, Arizona, United States
Job information
Posted by: W.L. Gore & Associates, Inc.  Hiring entity type: Manufacturing  Work authorization: Existing work authorization required for United States Position type: Direct Hire, Full-Time  Compensation: ****** Benefits: 401(k) - Health Insurance - Paid Vacation -   Relocation: Not specified  Position functions: Administrative - Financial Processing Customer service & support   Travel: Up to 25%  Accept candidates: in same country	Languages: English - Fluent Spanish - Fluent   Minimum education: High School  Minimum years experience: 3  Resumes accepted in: English Cover letter: No cover letter requested Job code: 091115 / Latpro-1823637  Date posted: Oct-26-2009 State, Zip: Arizona, 85085
Description W.L. Gore & Associates develops extraordinarily creative products in a company whose culture is as unique as its technologies. Gore is a place where business success and personal satisfaction don't have to compete, where everyone is an associate, and where inclusion in Fortune magazine's list of "Best Companies to Work For" has been an annual event. Our rapidly growing Medical Products Division is seeking to fill a Credit and Collections role for our Deer Valley, Arizona facility. This is a responsible, non supervisory position. Duties include performing a variety of complex credit and collection tasks applying accepted procedures to the collection and maintenance of receivable records. This associate will focus their efforts on: Telephone contact (90%) with customers on a daily basis to collect past due monies using aging reports and computer systems Maintaining account contact information as well as daily contact documentation on the computer system Interacting with customers in a very positive, professional manner Credit decisions regarding shipment of orders based on account status Collection decisions for difficult accounts using excellent business judgment and negotiation skills Interacting with functional teams such as field and inside sales associates, customer service, accounting, national accounts team and other division associates Collecting, maintaining and analyzing relevant metrics Primarily Latin American and other international accounts Supporting other activities within the credit and collection team Providing extensive customer service to internal customers and external vendors in a positive and professional manner. Requirements The successful candidate will possess the following: A High school diploma is required A minimum of 3 years of work experience in credit and collections or customer service or comparable experience is required MUST be fluent in Spanish; Latin American languages and communication preferred Experience in international collections and ability to understand different cultures preferred. Proficiency using computer tools such as Excel and Word is required Ability to work successfully in a multi-disciplined team environment gaining consensus when appropriate, and able to work independently Excellent communication skills (oral and written), including listening skills Flexibility to accommodate changing priorities with a positive attitude Self-motivation, self-disciplined, hands-on approach, attention to detail, dependability, good judgment, and follow-through skills Strong organizational, analytical, and follow through skills required Role requires some travel to Flagstaff, AZ where other members of the accounting team reside. EEO/AA Employer (applies to all positions located in the U.S.)

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